15 day refund window from date of purchase.
Email cufflinksbysg@gmail.com with your order info and indicate reason for return. Please note if you'd prefer store credit, exchange, or refund
Return Policy - all SALE, special order, or personalized items are not subject to return or refund. Items must be returned within 15 days of delivery to be eligible refund, or within 30 days for store credit or exchange. Additional details are below.
If any exceptions to our return policy are made, your return may be subject to a 15% re-stocking fee.
Refunds - After a return has been received, please allow 5-7 business days for us to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. PayPal orders will be refunded via PayPal. An e-mail confirmation will be sent when your return has been processed.
Exchanges - Exchanges may be made within 30 days of your delivery. Products returned must be in new and unused condition and must contain all original packaging and accessories. Additional shipping charges may apply to deliver your new product.
Timing - For a refund back to your credit card, items must be returned within 15 days of delivery of your order, must be in new and unused condition, and must contain all original packaging and accessories. Gift certificates and/or other items that carry financial value cannot be returned. Items returned within 30 days of delivery are allowed to be returned for store credit. Store credit will be valid for 1 year from issue date. Items returned for store credit must be in new and unused condition and contain all original packaging and accessories.
Engraved/Personalized - Any items that have engraving or any personalization made to them are not subject to returns, refunds or exchanges due to the customization of each item.
Tax - The appropriate tax amount by item will be included with your refund.
Discounts and Promotions - The refund value for each item returned will be reduced to reflect the value of the free gift or discount.
Sale Items - Sale items are not subject to returns or refunds unless otherwise stated on the item.
Special Order Items - Any items special ordered or made to order are not subject to returns, refunds or exchanges.
Questions - If you have additional questions, email us at cufflinkbysg@gmail.com
